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ckfleck's avatar
ckfleck
New member | Level 2
2 years ago

"sign-in failed Invalid security code" on mobile app

New phone.  Logging into Dropbox, I get to message ""sign-in failed Invalid security code"   I have uninstalled, app, rebooted, uninstalled app twice more as noted in a tip to no avail.   (reques...
Account Access
Error Messages
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for your post, ckfleck!

 

If I get this right, you’re having this issue with the one-time code that’s being sent to your email address, correct?

 

Can you please try to log into the Dropbox website via another browser on your computer, and let me know if the same error appears? I’d like to see if this is only happening on the mobile app, or if there’s something else going on.

 

As per your files, is it possible you logged in to Dropbox with a different email address than the one you normally use with Dropbox?

 

Keep me posted.

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