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Forum Discussion

RollShield's avatar
RollShield
New member | Level 2
2 years ago

resetting a users/employees password

One of my user licenses (Employee) forgot their password and the email address that is connected to the user account for resetting purposes must no longer exist. Question one the user's address that ...
Account Access
Dropbox Passwords
Security
Team member
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi RollShield, thanks for bringing this to our attention.

 

Could you clarify what you mean by the email address the sign in with 'being active', and yet the email address is no longer used? 

 

Do they have access to that email at all?

 

This will help me to assist further!

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