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TonyStew's avatar
TonyStew
New member | Level 2
7 months ago

Remote Wipe - Shows Unlink but not remote wipe. Why?

I have a professional account and have lost my phone.  I cannot find any way to remote wipe this phone despite it being a function of my plan.

 

ANy ideas why this is not showing up?

 

I can see the phone in devices but it just has a waste basket to the right and says I can unlink it.  But I want to wipe it not unlink it?

 

This should be far more obvious if it is a hidden feature?

 

Thanks

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    TonyStew wrote:

    I have a professional account and have lost my phone.  I cannot find any way to remote wipe this phone despite it being a function of my plan.


    Remote Wipe is a feature for computers; not mobile devices. There's no need to remote wipe a mobile device. You only need to log out remotely and the device will be unable to access your files, including those made available offline.

     

    • TonyStew's avatar
      TonyStew
      New member | Level 2

      So you are saying if I unlink my mobile phone the files on there will not be available?  Thats the only option i have at the moment.

      • TonyStew's avatar
        TonyStew
        New member | Level 2

        Remote log out isnt an option.  I guess they change their terminology regularly.  It needs to be more clear and more obvious.  At the moment it is not.

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