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Forum Discussion

P P.1's avatar
P P.1
New member | Level 1
10 years ago

Reactivate Deactivated Account

I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a ...
Account Access
FAQ
Restore
Security
  • Rich's avatar
    Rich
    10 years ago

    There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Rich's avatar
Rich
Icon for Super User II rankSuper User II

As has been stated numerous times, you cannot reactivate an account that has been deleted. It's gone the moment you delete it.

Einaphets's avatar
Einaphets
New member | Level 2
9 years ago
I never received an email warning me that my account would be deleted. They advertise that your photos are safe here. It is complete bull. And now you are saying the send an email to reactivate your account is bull? This is a total scam! I have now lost photos of my children that I will never be able to retrieve and there is NO customer service? This is an awful product and I warn people against using it!!!
  • pc's avatar
    pc
    New member | Level 2
    9 years ago
    Einaphets wrote:
    I never received an email warning me that my account would be deleted. They advertise that your photos are safe here. It is complete bull. And now you are saying the send an email to reactivate your account is bull? This is a total scam! I have now lost photos of my children that I will never be able to retrieve and there is NO customer service? This is an awful product and I warn people against using it!!!

    I don't know when you wrote your email....but I feel the same way as you.  Dropbox deleted my account too where I had pictures of my children and parents (my dad now deceased).  I would give anything to get them back.  The email they sent notices too, I never used.....I didn't know that you had to go in all the time to keep it activated. I to thought my pictures were safe.  I'm furious and would cry if I knew it would bring back my lost photos. Please is there anything that anyone can do at Dropbox?  

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