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Pete417's avatar
Pete417
New member | Level 2
2 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
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Pete417's avatar
Pete417
New member | Level 2
2 years ago

It is interesting that as soon as I posted this message thread to the BB i received a mail announcing that I have received participation badges.

"Your new rank is New member | Level 2."

 

After that I tried verification email again but still did not receive.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Pete417, thanks for posting this here!

     

    In this case, I’d suggest reaching out to our support team directly, so that they can investigate this. Please visit this page, and open a ticket/email with them.

     

    After you’ve followed the steps to do so, please send us the ticket number you’ll receive here.

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