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Forum Discussion
My existing Dropbox account disappeared along with all of my files.
Hello I experienced a really strange thing today- Dropbox disappeared from all my devices bar my iPhone where it says ‘signing out’. When I try to sign in from the web my account has gone from a plus...
Megan
Dropbox Staff
Dropbox StaffHey Lettuce1, let me also jump in here!
Let's try one more thing. Since you had an upgraded account, you can try using our self-serve look-up tool in order to check if the email address behind the charge is the same one you used on your end, when accessing your account.
Want to give it a go?
Hi Megan
I tried that and it says 'Can’t locate transaction ID, please submit a Billing Help request.'
Wondering what to try next?
Thanks
C
- Very kind thankyou - I don’t have a ticket number yet
Hi Yes I found it 24239942 . When I click on the ticket link I get
Oops! Something went wrong
Sorry, we were unable to load your help requests at this time. Please try refreshing the page or check back later."
- Thankyou I’ve done that and waiting for them to get back to me
Hi Megan
I tried replying six days ago with the PayPal references they asked for but have had no response- are you able to help please?
Thankyou
- Thankyou but it’s not very reassuring that I have had no reply yet. I am running out of time until 30 days is up and if my files are still stored somewhere they are soon going to disappear for good. Please can you ask someone to respond so I can atleast get a sense of what is going on?
