You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Lazman1140
2 years agoNew member | Level 2
Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
ON4237-67
2 months agoNew member | Level 2
I have had the basic plan Dropbox for years. I only stored pictures and a few videos. I was at 99% full about a year ago and stopped adding. I just added 3 short videos (which may have gone over the 2GB limit (I don't know). Now all I have in the entire Dropbox is the 3 recent videos that I just added and I have no access to anything else. Now all I have is 85MB in my Dropbox. Any option to retrieve the pictures?
- Rich2 months agoSuper User II
ON4237-67 wrote:
I was at 99% full about a year ago and stopped adding. ... Now all I have in the entire Dropbox is the 3 recent videos that I just added and I have no access to anything else.
When was the last time you accessed the account? If it was more than a year ago then the account was likely deleted due to inactivity and you're now signed in to a new, empty account.
What does your Events page show? If the only activity is the 3 recent files, then you're likely in a brand new account.
- ON4237-672 months agoNew member | Level 2
Thank you for responding. The events page shows that I "added the app" on 10/1/2024. That is the day I saved the videos to Dropbox. No activity at the events page before 10/1. I am 95% certain I have been in my account in the last year (only looking). This does appear to be a brand new account. Is there any way to retrieve the "old account"?
- Rich2 months agoSuper User II
ON4237-67 wrote:
The events page shows that I "added the app" on 10/1/2024. That is the day I saved the videos to Dropbox. No activity at the events page before 10/1.
Then assuming you're using the same email address to sign in, you hadn't accessed the previous account for more than a year and it was deleted/had the content removed, and by signing back in you've activated a new account.
This does appear to be a brand new account. Is there any way to retrieve the "old account"?Typically, no. When an account is deleted there's no way to get the previous content back. Are you absolutely certain that you're using the same email address? Check your email (including your spam/junk) for any messages from Dropbox. They would have notified you several times before deleting the account.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!