You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JohnNathan's avatar
JohnNathan
New member | Level 2
26 days ago

I've closed my old email address, so I can no longer access my Dropbox account.

I cancelled my old email address. I am sure I still have files stored on that account. I cannot get answers from Dropbox support even though i have had a paid member ship for 15 years. I no longer ...
Account Access
emails
Security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
26 days ago
JohnNathan wrote:

I cancelled my old email address. I am sure I still have files stored on that account. ... I no longer need that paid membership since i am retiring.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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