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Cla11's avatar
Cla11
New member | Level 2
7 months ago

I'm not receiving the security code to my email, so I can't enter my Dropbox account

Hello, I've been trying to login to my Dropbox account for days but failed. Dropbox said it sent security code to my email, but I didn't receive anything. There is nothing in "spam", I've added Dropb...
Account Access
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Exar888, I hope you're doing well!

 

Can I send you an email, in order for us to have a closer look into this? 

 

Let me know more, and we'll take it from there!

beneboto's avatar
beneboto
Explorer | Level 3
22 days ago

hi meagan, im still having trouble on the security code dropbox sent to yahoo mail we still dont get any. Is there a solution to it?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    22 days ago

    Hey beneboto!

     

    I just checked, and it seems that our previous ticket was closed due to inactivity, since I didn't receive a response from you.

     

    Can you try to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Sign-in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

    • Dtst's avatar
      Dtst
      New member | Level 1
      2 hours ago

      hi Megan! I have the same problem I cant login to my Dropbox. I tried to e-mail support but didnt recieve anything. Can you help me out?

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