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Pecata666's avatar
Pecata666
Explorer | Level 3
3 months ago

I haven't received the two-step verification code to my email

Hi i cant reiceve two-step verification code for one of my accounts.Is it possible that account can be banned and how i can chek it acc name is [personal information removed per the Community's Guide...
Account Access
Security
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi Pecata666, thanks for bringing this to our attention.

 

Could you try adding no-reply@dropbox.com to your contacts list and list again with the login? Make sure to also check your junk/spam folder.

 

Are you using a public email provider, or a private business domain?

 

This will help me to assist further!

  • Pecata666's avatar
    Pecata666
    Explorer | Level 3
    3 months ago
    Already did it but its not helping
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Is this a private email domain or a public one that others can create (like Gmail)?

      • Pecata666's avatar
        Pecata666
        Explorer | Level 3
        3 months ago
        not private its abv.bg something like gmail

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