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Forum Discussion

Stefania_T's avatar
Stefania_T
New member | Level 2
2 years ago

I downgraded back to Basic from a trial but can't share folders "unless you're an administrator".

 Hi, I downgraded my account a little while ago from trial to basic, but the problem is that it's left somewhere that folders can't be shared... unless you're an administrator, which no longer exists...
downgrade
Dropbox Basic
Permissions
Sharing
  • Stefania_T's avatar
    Stefania_T
    2 years ago

    Hello

    I solved deleting all e creating a new folder. No other way was possible, listening to the dropbox assistance. 

    Thanks for help!

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Stefania_T, sorry to hear you're having issues with this.

 

Could you please clarify what your plan tab is reporting at the moment and also send us a screenshot of the error you get when trying to share a folder?

 

Any additional information is more than welcome! 

Stefania_T's avatar
Stefania_T
New member | Level 2
2 years ago

Hello

I solved deleting all e creating a new folder. No other way was possible, listening to the dropbox assistance. 

Thanks for help!

 

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