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Tomytis's avatar
Tomytis
Explorer | Level 3
5 months ago

I accidentally deactivated my account after cancelling a Business trial - can I recover it?

Hi,   My account was deleted by mistake. it contained very valuable family photos that only existed on my account. It was my mistake. I was told my account cannot be restored due to security reas...
Account Access
Create or delete account
dropbox business
Security
liengu12345's avatar
liengu12345
New member | Level 2
3 months ago

I upgraded my main Dropbox Plus to a Dropbox Business trial a few days ago to try the rewind function. The function was not well implemented and the additional business account was unnecessary to my current use. So I cancelled the free trial, hoping to return to my previous personal subscription. I did see there are 2 options and I accidentally chose the delete option, thinking it would only delete the additional business account and revert my separate Dropbox Plus account back to me. However, it appears that my entire account and files have been suspended and all my precious data will soon be gone soon. Worse, I can't even log in to the community with my regular account so i have to use my secondary account to contact support.

 

I just want to have my Dropbox Plus back and I don't know how I should process and whom I should contact.

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey there liengu12345 - sorry to hear about this.

     

    Have you by any chance tried getting in touch with our support team directly?

     

    If not, you can do so via this form while using an incognito window without logging into any Dropbox account and filling in all the relevant information and an email address we can reach you at. 

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