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Forum Discussion
Friend cannot login to cancel the account, and they're getting charged
We have been trying to cancel an account, but we cannot login, and dropbox support is going around in circles. The account was compromised in May, and we have had no traction to disable/cancel this a...
Jay
Dropbox Staff
Dropbox StaffHi jbob2024x113, thanks for bringing this to our attention.
I understand your frustration over this matter.
From what I can see under your current email address, the last message sent to you under that older ticket ID you provided was on May 29th, to which the agent received no response until today which is under the new ticket ID.
I have gone ahead and prioritized the ticket to expedite matters on your behalf.
The support team will be able to investigate this matter in more detail from their end.
Well, we didn't think we would start getting charged HUNDREDS of dollars
So it didn't matter if the account was inaccessible because we had reset the password. So we would just leave the account there and never use it again.
But we discovered today that there were HUNDREDS OF DOLLARS OF VISA CHARGES by dropbox
add to that, the response to our 2nd email explaining the situation resulted in the same canned response as the first one, so we gave up. It was apparent that they did not understand the situation or were not willing to read what we had stated after the initial response.
At that time, there was no need to keep trying as there was no fees/payments/charges ever from dropbox.
