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jbob2024x113's avatar
jbob2024x113
Explorer | Level 3
4 months ago

Friend cannot login to cancel the account, and they're getting charged

We have been trying to cancel an account, but we cannot login, and dropbox support is going around in circles. The account was compromised in May, and we have had no traction to disable/cancel this a...
Account Access
cancellations
Security
jbob2024x113's avatar
jbob2024x113
Explorer | Level 3

This is the ticket #24249245

- can't login to cancel account, constantly getting charged
- support is no help, keeps us in a canned response loop

- emailing since May 2024

 

how the **bleep** do we cancel this account? this **bleep**ing site, we're going to dispute all the charges with Visa

 

 

jbob2024x113's avatar
jbob2024x113
Explorer | Level 3
4 months ago

Original Ticket #23781742

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