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Forum Discussion

New member | Level 2

2 years ago

Can't log in "Previous sign-in interrupted" error

As it says above ... Can't log in "Previous sign-in interrupted" error. Any help appreciated. It's a business account if that makes any difference.

Sam DBX
11 months ago
Hi everybody,

Appreciate your comments here. We’d like to share some key takeaways from this discussion.

If you’re getting the ‘’ “Previous sign-in interrupted" error’’ please check if you hit the device limits of your account:

Dropbox Basic users can be logged into up to three devices at a time.

Dropbox Plus, Family, Professional, and Essentials customers can log into as many devices as they need.

Dropbox team users can log into as many devices as they need, but admins on Advanced, Business Plus, and Enterprise teams can limit the number of devices their teams can link.

Actions to take:

Unlink some, or all your devices. Instructions in here.

Request your company Team Admin to manage your devices via the admin console:

Tip 🎯: they can use the Exception list to allow only you to have more than one connected computer.

Video Tutorial here.

This is the most recent info we've got for now. To keep things clear on the topic, we will be closing off this thread. If you’re still having issues, please start a new discussion and we’ll look into it!

Thanks,

Sam

Helpful | Level 5

2 years ago

Hi

Similar to Captain Pablo who raised an identical query, I am unable to install the Dropbox app on my new Macbook (13.5.2).

It is a work Dropbox account.

Have tried both Safari and Chrome.

Early access tab is set to "off".

Work IT is stumped.

Help please!

Nancy
Dropbox Staff
2 years ago
Hey igaming! Can you please clarify if you’ve also tried our offline installer here?
- igaming
  Helpful | Level 5
  2 years ago
  Hi Nancy
  
  Just tried that - no luck.
  
  Message "You can't open the Dropbox app because it is not responding". Can't seem to attach a screenshot.
  
  Stuck.

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