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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
Benf wrote:

Sorry this wouldn't help. I know my password, but unable to log in because I can't receive two-step verification code due to deactivated email.

Then you need to follow the help article and contact support while not logged in - even here. Use www.dropbox.com/support. Note, however, it may not be possible to regain access. 

Benf's avatar
Benf
New member | Level 2
6 months ago

TOO bad. However, I have an old computer with WIN7 that has Dropbox logged in, all files I saved to Public folder dated to 2018 now. Does dropbox sync automatically? I can't imagine that I haven't store any files after 2018.

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