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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

osill님, 이런 소식을 들으니 안타깝습니다.

 

현재 이 Dropbox 계정에 연결되어 있는 장치가 있습니까? 그렇다면 일회성 코드가 알림으로 전송되었는지 확인하셨나요?

 

그렇지 않은 경우 대신 지원팀에 티켓을 기록해 주시기 바랍니다. 다음 단계를 따르십시오.

 

인터넷 브라우저에서 어떤 Dropbox 계정에도 로그인하지 않았는지 확인하세요.

https://www.dropbox.com/support/sign-in-issues 페이지로 이동하여 '문제 유형'을 선택하세요.

정보를 입력하고 현재 접속 가능한 이메일 주소를 입력한 후 제출하세요.

그러면 티켓 번호가 포함된 확인 이메일을 받게 됩니다.

 

티켓 번호를 받으면 여기로 보내주세요.

--------------------

Sorry to hear about this, osill. 

 

Do you currently have any devices that are still connected to this Dropbox account? If yes, have you checked whether the one-time code has been sent as a notification there? 

 

Otherwise, I’d like you to log a ticket with our support team instead. Please follow these steps: 

 

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.

Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

You will then receive a confirmation email that will have a ticket number. 

 

Send me your ticket number here, once you have it.

osill's avatar
osill
Explorer | Level 3
2 years ago

현재 드롭 박스로 접속이 가능한 이메일은 [Removed as per Community Guidelines] 입니다.

 

Ticket 번호 22633842로 로그인 문제 요청을 드리고 답을 받았습니다.

 

이메일 인증 문제를 해결하기 위해 필요한 개인 정보를 물어보셨고

Ticket number 22638205로 다시 답변을 드렸습니다.

 

두 번호다 확인 부탁드립니다. 로그인 할 수 있는 방법을 알려주세요 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi osill, are you able to reply to the original ticket via the same email address in order for that agent to assist you?

     

    ---

     

    @osill님, 안녕하세요. 해당 상담원이 도움을 드릴 수 있도록 동일한 이메일 주소를 통해 원본 티켓에 답장을 보내주실 수 있나요?

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