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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
ejayamey wrote:
If the latter does not work, is there no way around being able to access it? I know the email address & password, I just didn't realize I never transferred my personal files from that dropbox.

Without access to the connected email it isn't possible to regain access to an account. 

The other thing to just be aware of is that if you have not accessed it within 12 months Dropbox automatically removed accounts for inactivity.

ejayamey's avatar
ejayamey
Explorer | Level 3
2 years ago
Oh no, that really made my stomach drop. I hope that will not be the case.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey ejayamey. In this case, we can open a support ticket for you, and have a member of our team look into this further. 

     

    They may be able to do something more on their end. 

     

    Can we reach out to you to this email address or is it the one that you can no longer access?

    • ejayamey's avatar
      ejayamey
      Explorer | Level 3
      2 years ago
      I would appreciate any and all help! Thank you. You can reach out to me on this email.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        You're all set, ejayamey! Please check your email address, whenever possible, and reply back to me.

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