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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Megan
Dropbox Staff
Dropbox StaffHi ejayamey, welcome to our Community!
The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email, things might be a little tough.
Do you have any old, connected devices that would help you see the files in the account?
If I were you, I'd also try to contact the email service provider and see if they can reactivate the address -even temporarily- so you can receive the security code.
I hope this clarifies!
Unfortunately I don't have any old connected devices.
I have tried re-enrolling to see if that will somehow reactivate the old email address & I will be able to access it but I am not entirely sure that will work.
If the latter does not work, is there no way around being able to access it? I know the email address & password, I just didn't realize I never transferred my personal files from that dropbox.
I have tried re-enrolling to see if that will somehow reactivate the old email address & I will be able to access it but I am not entirely sure that will work.
If the latter does not work, is there no way around being able to access it? I know the email address & password, I just didn't realize I never transferred my personal files from that dropbox.
- Mark
Super User II
ejayamey wrote:
If the latter does not work, is there no way around being able to access it? I know the email address & password, I just didn't realize I never transferred my personal files from that dropbox.Without access to the connected email it isn't possible to regain access to an account.
The other thing to just be aware of is that if you have not accessed it within 12 months Dropbox automatically removed accounts for inactivity.
- Oh no, that really made my stomach drop. I hope that will not be the case.
- Nancy
Hey ejayamey. In this case, we can open a support ticket for you, and have a member of our team look into this further.
They may be able to do something more on their end.
Can we reach out to you to this email address or is it the one that you can no longer access?
