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Forum Discussion

sebunk's avatar
sebunk
New member | Level 2
6 months ago

Can I restore an account that was deleted?

Hello Dropbox Community!   This is my first time using the forum. Nice to meet y'all! I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 D...
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Create or delete account
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  • sebunk's avatar
    sebunk
    6 months ago

    The Dropbox support team managed to find a solution and sorted the issue!

    I'm happy that I got my files back! Thank you everyone!

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Its not usually possible to recover files if an account was deleted. Do you happen to have a device which had Dropbox on that maybe hasnt sync'd the account closure? Or, could you look and search on a device for them?

sebunk's avatar
sebunk
New member | Level 2
6 months ago

I was only using it on windows and my phone. On windows, I can see the files, but they are not downloaded, because windows was cleanly installed. It shows me that they are offline and are up on the cloud, but as there is no account, I can't open, copy, or download them. And on the iPhone, I was instantly disconnected. 

 

Please keep in mind that any other platform has a 30-day cancelation mind change. What if I would be hacked? You can't just delete all my stuff for a simple mistake like that. I never searched to delete my account or terminate it. I can show the history. 

 

It makes me sick to think that I just wanted to switch to another plan and pay the platform to use it, and instead, I lost my years of work for nothing! It's a big shame, Dropbox.

    • sebunk's avatar
      sebunk
      New member | Level 2
      6 months ago

      Just explain to me how it's humanly possible to delete someone's account and files because he pressed cancel plan? How is that possible to sound normal to anyone from Dropbox management?

      • Ranchen's avatar
        Ranchen
        Icon for Dropbox Product Manager rankDropbox Product Manager
        6 months ago

        Hi sebunk I'm a product manager at Dropbox and I will escalate this within Dropbox. I'll get back to you as soon as possible!

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