Original account login lost after signing in with Google
Hello,
I'm no longer able to access my original Dropbox account, which has an email-based login.
I was able to access this account a few hours ago until I mistakenly accessed Dropbox using the Google-based login. As the Google login used the same email as my original email-based account, now every time I log in using email and password I can only see the Google-based account. It looks like this has replaced my original account, and all files are missing. All of this despite logging out and trying many times to reset the password.
I have found other posts created by users with the same problem, but none of them seem to have a solution explained in the thread.
If you use a browser to login to your account with your email and password and another browser or a private browsing window to login with Google, do you see two different accounts?
What do you see when you go to the events page, while logged in as described above?
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Hello,
\n
I'm no longer able to access my original Dropbox account, which has an email-based login.
\n
I was able to access this account a few hours ago until I mistakenly accessed Dropbox using the Google-based login. As the Google login used the same email as my original email-based account, now every time I log in using email and password I can only see the Google-based account. It looks like this has replaced my original account, and all files are missing. All of this despite logging out and trying many times to reset the password.
\n
I have found other posts created by users with the same problem, but none of them seem to have a solution explained in the thread.
\n
Thanks in advance!
","body@stringLength":"738","rawBody":"
Hello,
\n
I'm no longer able to access my original Dropbox account, which has an email-based login.
\n
I was able to access this account a few hours ago until I mistakenly accessed Dropbox using the Google-based login. As the Google login used the same email as my original email-based account, now every time I log in using email and password I can only see the Google-based account. It looks like this has replaced my original account, and all files are missing. All of this despite logging out and trying many times to reset the password.
\n
I have found other posts created by users with the same problem, but none of them seem to have a solution explained in the thread.
\n
Thanks in advance!
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Original account login lost after signing in with Google","moderationData":{"__ref":"ModerationData:moderation_data:828700"},"body":"
If you use a browser to login to your account with your email and password and another browser or a private browsing window to login with Google, do you see two different accounts?
\n
What do you see when you go to the events page, while logged in as described above?
If you use a browser to login to your account with your email and password and another browser or a private browsing window to login with Google, do you see two different accounts?
\n
What do you see when you go to the events page, while logged in as described above?
\n
Let me know what you find.
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Hi Hannah,
I tried logging in to a different browser and device with the same result.
The Events page shows just recent activities (of the past hours) in this other Google Account, not the original login.
I tried logging in to a different browser and device with the same result.
The Events page shows just recent activities (of the past hours) in this other Google Account, not the original login.
Can you see my overlapped accounts on your end?
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Hey EF_ug28, I'm afraid that here on the Community we don't have that kind of visibility.
\n
Just to confirm, though, did you try logging in with both the ways I described above, at the same time?
\n
And both just show an empty account?
\n
Also, do you see any files when you go to this page?
Hey , I'm afraid that here on the Community we don't have that kind of visibility.
\n
Just to confirm, though, did you try logging in with both the ways I described above, at the same time?
\n
And both just show an empty account?
\n
Also, do you see any files when you go to this page?
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Dropbox Staff
