Old account activation with no access to email address

Question

I have two Dropbox accounts that I cannot access because, in both cases, I no longer have access to the email account. I cannot get through to support to help me. The years pass. Nothing.&nbsp; Can anyone help me access my old files?

Mark · Answer

How long ago did you last log on&nbsp;ReallyFrustratedUser&nbsp;? If it was over 12 months the data would have been removed and deleted anyway I'm afraid for inactivity 😞
&nbsp;
In terms of account recovery its VERY unlikely to be recoverable without the emails.&nbsp;https://help.dropbox.com/account-access/lost-email-access
&nbsp;
Support can be contacted at www.dropbox.com/support&nbsp;while not logged in, even to here. Usually using an incognito window helps&nbsp;

ReallyFrustratedUser · Answer

Thank you for your reply and explanation!&nbsp;

Forum Discussion

Old account activation with no access to email address

About Security and Permissions

Need more support

Related Content

Re: A Plus subscription from iOS was downgraded according to Dropbox, but still active on iTunes

Re: I can't change the email address of my Dropbox account, as it's been hacked.

Re: Two factor problem = account lost. user since 2009.

Re: Not receiving verification email for changing email address.

Error when trying to share a folder with a specific email address

Recent Discussions

I got notice that my account has been deleted, but I didn't do this.

6-digit code not sent - want to find out if account still exists

I'm not receiving the password reset email. What can I do?

I clicked on a spam email, and now I don't have access to my Dropbox account.

Dropbox Passwords auto fills the user ID instead of my password.