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Forum Discussion

Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
8 months ago

Not receiving the 6-digit security code

Hi  Dropbox,   Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
Account Access
Security
  • Nancy's avatar
    Nancy
    8 months ago

    That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey Charlie Zhang, sorry to hear about this.

 

Have you checked your spam folder in case the email ended up there?

 

If not, you can also add no-reply@dropbox.com to your email contacts and try again.

 

Let us know how it goes and we'll go from there.

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