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Forum Discussion

drluc2004's avatar
drluc2004
New member | Level 2
9 months ago

Not receiving the 6-digit security code

I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to...
Account Access
Security
Lilime's avatar
Lilime
Explorer | Level 3
Hello, previously i did clear my cache on Android phone settings, but after that i cant open the dropbox apps. I already keyin the correct email address and password and their wanna send the direct email sign in link to my email but i never received it. I already check my junk, spam multiple times and even registered the dropbox email to my contact emails but i cant open it and never received the links. Please help me
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey Lilime!

 

I'm assuming you can't sign into your account online either, right? Or is this something that only happens when you try to access your account on your mobile app? 

 

I'd be happy to send you an email in order for us to have a closer look into this. Is that okay? 

  • Lilime's avatar
    Lilime
    Explorer | Level 3
    5 months ago
    Hi yes please email me! I try to login through online on site but the sign-in box only giving 2 opts (gmail & apple) which my registered email is yahoo. I tried to fill in the email below, 3 column and its directly lead me to signup, which its wrong.

    And when i try via mobile dropbox apps, the problem (as my first query) happens. Please help 😞
    • Lilime's avatar
      Lilime
      Explorer | Level 3
      5 months ago
      The dropbox ask me for the authentication code and its mentioned already sent to my email, i had checked it, its doesnt even available on my inbox/spam/junk
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey Lilime, I just sent you an email, so we'll continue investigating this issue there.

         

        Thanks!

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