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Forum Discussion
Not receiving the 6-digit security code
I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to...
Hi
I have been logged out of my old Dropbox account and cannot log back in. I have accessed the account within the past 12 months, I tried logging in and got a message stating I would need to receive a code by email which I never got. Ive checked my junk, tried resending the code but received nothing. I tried resetting my password and adding the Dropbox email address to my mail list and still no email. Can someone help?
I have been logged out of my old Dropbox account and cannot log back in. I have accessed the account within the past 12 months, I tried logging in and got a message stating I would need to receive a code by email which I never got. Ive checked my junk, tried resending the code but received nothing. I tried resetting my password and adding the Dropbox email address to my mail list and still no email. Can someone help?
Mark
Super User II
Super User IIIs the email account active?
If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so
