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Forum Discussion
Not receiving the 6-digit security code
I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to...
Hi
I have been logged out of my old Dropbox account and cannot log back in. I have accessed the account within the past 12 months, I tried logging in and got a message stating I would need to receive a code by email which I never got. Ive checked my junk, tried resending the code but received nothing. I tried resetting my password and adding the Dropbox email address to my mail list and still no email. Can someone help?
I have been logged out of my old Dropbox account and cannot log back in. I have accessed the account within the past 12 months, I tried logging in and got a message stating I would need to receive a code by email which I never got. Ive checked my junk, tried resending the code but received nothing. I tried resetting my password and adding the Dropbox email address to my mail list and still no email. Can someone help?
- Mark
Super User II
Is the email account active?
If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so
