You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

drluc2004's avatar
drluc2004
New member | Level 2
9 months ago

Not receiving the 6-digit security code

I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to...
Account Access
Security
drluc2004's avatar
drluc2004
New member | Level 2

I've tried to reset the password and I'm not getting the email to do so. 

 

drluc2004's avatar
drluc2004
New member | Level 2
9 months ago

 I've also added no-reply@dropbox.com  to my contacts, and not code received. Do you have any other solutions? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    I see, thanks for trying, drluc2004.

     

    In that case, can we send you an email, so we can investigate more closely?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!