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Forum Discussion
Not getting six-digit security code emails
I am trying to log into my other Dropbox account, but I am not receiving the emails with the security code. I receive other emails sent to that address. I have added no-reply@dropbox.com to my contacts, I've checked my spam folder, and I've tried other browsers. Please advise. Thanks.
- Jay
Dropbox Staff
Hi ginger_willow, thanks for bringing this to our attention.
Is the email for the other account using a private business domain, or a public email provider?
This will help me to assist further!
- It's my private domain (that I access via Gmail).
Thank you!- Jay
Is it possible that the domain itself is preventing emails from being sent to your inbox? Could you check to see if this is the case in the domain settings?
