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Forum Discussion
My Dropbox account was hacked and is sending scam email to my contacts.
Hi, my account which was apparently set up with one of my vendors (CLIO) in my corporate email address has been hacked and it is sending scam emails to all my contacts. The emails are sent by a norep...
Yes I did receive an email to reset the password BUT again, the 2 Factor authorization that I DIDN'T SET UP, the hacker did, is not allowing me in. My law firm is being damaged by a valid Dropbox account with MY name and MY law firm email address sending out requests to consumers for phishing scam. Your company is on notice of this yet no one is providing a way to stop this or allow me to provide my credentials to stop this.
- Hannah
Dropbox Staff
Hey saydecee, thanks for your feedback and I wanted to let you know that we totally understand your frustration over this.
Since you provided your ticket number, we have raised the priority of your case, but as we have no access to account specific info here on the community, the only way to resolve this is to continue with the agent that you're already in contact with.
I can see they're still working on it, so you'll get a reply from them the soonest possible.
