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Forum Discussion
My Dropbox account was hacked and is sending scam email to my contacts.
Hi, my account which was apparently set up with one of my vendors (CLIO) in my corporate email address has been hacked and it is sending scam emails to all my contacts. The emails are sent by a norep...
No but I am locked out of the account and going to password reset won't work. This dropbox account I am right now is my personal account under my personal email. The hacked account is under my business email. I already reported it but again 24-48 hours on a hack is just not acceptable. Was really liking dropbox until this.
Megan
Dropbox Staff
Dropbox StaffHey saydecee, I definitely see where you're coming from, and how vital that is for you.
There's no need for you to share your personal or business email on the public forum, but when you open a ticket you should normally receive an email with a ticket number reference. Do you have it in order to share it with me? That'll help me see the progress of your request.
Yes the ticket number is 24637499
- Megan
Thanks for the heads up saydecee.
I can see that our specialized agents are already working towards a solution with you.
Hang tight, and thanks for your patience!
Over 24 hours since our office was hacked and Dropbox support has STILL not responded about the locked account. What warrants an emergency and live person? Missed payment on your account?
