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Forum Discussion
My Dropbox account was hacked and is sending scam email to my contacts.
Hi, my account which was apparently set up with one of my vendors (CLIO) in my corporate email address has been hacked and it is sending scam emails to all my contacts. The emails are sent by a norep...
Megan
Dropbox Staff
Dropbox StaffHey saydecee, I’m sorry to hear about the situation.
Did the hacker manage to change your Dropbox account's email address? Do you have access to your account at the moment?
I'd also suggest that you take a look at this relevant Help center article, and use the link in there to report the link. Also feel free to share your ticket number reference with me, in order for me to locate it on our system.
Keep me posted, and we'll take it from there!
No but I am locked out of the account and going to password reset won't work. This dropbox account I am right now is my personal account under my personal email. The hacked account is under my business email. I already reported it but again 24-48 hours on a hack is just not acceptable. Was really liking dropbox until this.
- Megan
Hey saydecee, I definitely see where you're coming from, and how vital that is for you.
There's no need for you to share your personal or business email on the public forum, but when you open a ticket you should normally receive an email with a ticket number reference. Do you have it in order to share it with me? That'll help me see the progress of your request.
