You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

idcivilxcavations's avatar
idcivilxcavations
New member | Level 1
24 days ago

My Dropbox account was closed due to inactivity. Can I recover it?

My Business account looks like its been closed due to inactivity. Is it too late to have it re-activated and files restored. I'm not even sure when it was closed as i didn't notice receiving emails (...
Account Access
Security
  • Nancy's avatar
    Nancy
    24 days ago

    Hey idcivilxcavations, I’m sorry to hear that.

    After checking our system, I can see you’re already talking with our support team about this (I was able to locate your ticket and leave an internal message for you, too).

    If there’s something else you may need though, I’ll be right here.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
24 days ago

Hey idcivilxcavations, I’m sorry to hear that.

After checking our system, I can see you’re already talking with our support team about this (I was able to locate your ticket and leave an internal message for you, too).

If there’s something else you may need though, I’ll be right here.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!