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Forum Discussion
Lost Access to email / account compromised
Hi,
I have another dropbox account with a different email. I lost access to the email and have reason to believe the account is compromised. I have also been logged out of all my devices, and I can't access the 6-digit codes that are being sent out either. I tried gaining access again by answering the security questions (last file uploaded, etc.) - while I remember most of them, unfortunately I was not able to answer them all. After two attempts, it tells me to reach out to a customer support email, but I am only a Basic user.
What can I do? I am a EU citizen, if that is relevant.
- Mark
Super User II
There is very little you can do without access to the email address
You need to contact support via www.dropbox.com/support/.
Make sure you are NOT LOGGED IN - even to here before you go to that URL.
More info: https://help.dropbox.com/account-access/lost-email-access
