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ClaraUser's avatar
ClaraUser
New member | Level 2
2 years ago

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Hi,

 

I lost access to the email I used to sign up for DropBox. I have 2-factor authentication set up and DropBox sends the 6-digit code to the email I don't have access. How can I access my DropBox account? Thanks.

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  • Mark's avatar
    Mark
    2 years ago

    You'll need to use the backup codes you were given when setting up the 2FA. If you've lost them, and do not already have a device logged in, I'm afraid the account is not recoverable. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You'll need to use the backup codes you were given when setting up the 2FA. If you've lost them, and do not already have a device logged in, I'm afraid the account is not recoverable. 

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