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alexholloway's avatar
alexholloway
New member | Level 2
3 years ago

Login error 500. ...anyone else?

Error (500)

Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.

 

I get the same issue if I click on home link, and help link.  Status page says there are no problems.

I also got a notification that my account has been downgraded and that I can no longer set files to be online only.

 

anyone else having similar issues?

 

Thanks

 

 

  • kglaw2020's avatar
    kglaw2020
    New member | Level 2

    I cannot log in to our Dropbox. Is tere a live operator here we can call too

  • chadmfit's avatar
    chadmfit
    New member | Level 2

    I have the exact same issue including "my account has been downgraded and that I can no longer set files to be online only."  When I tried to respond to this forum message it gave me a 500 error as well. So I had to go to a new browser and use my google account to answer.  Something is definitely wrong with the account. I hope they get it fixed soon. I utilize dropbox frequently for work and can't have long outages!

  • tjcruz's avatar
    tjcruz
    Explorer | Level 4

    Exactly the same here, and the desktop app tells me my account has been downgraded and I cannot have online files.

  • SarahB8's avatar
    SarahB8
    New member | Level 2

    Hi , 

     

    Yes just keep getting error message  and unable to login . Please Help !!

  • Solomon2's avatar
    Solomon2
    New member | Level 2

    I can't access dropbox. I can't even get to the login page. I got error 500 and then when I tried navigating around in the help area to find a solution I got error 5xx.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey I have the same problem, sorry to hear that. 

     

    Could you clear your browser's cache or try another browser and let us know if you still get the same error? 

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