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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
CDH10's avatar
CDH10
New member | Level 2
I created a Dropbox many years ago to store photos off my phone. I had years and years worth of photos. I just logged in to try and find one for my Goddaghter’s upcoming birthday and there are no/none/zero photos. Where did they all go? Did Dropbox delete them when they created the paid tiers? I am so sad and frustrated. Of coarse I cannot speak to a person without a paid premium account.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago
CDH10 wrote:
Did Dropbox delete them when they created the paid tiers? I am so sad and frustrated. 

No. They only delete after 12 months of an account not being used - but they do send multiple warnings of this happening.

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