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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Lazman1140, sorry to hear that your files are missing.

 

To create a new account with the same address you had used for your original one, the original account would have to be deleted.

 

Is it possible that you used a different email address than the one you had used for your original, paid account?

 

If you're not sure, you can use this page, to look up your payment info and find out the email address, to compare it with the one you used.

 

Let me know what you find.

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