You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

momofrankk's avatar
momofrankk
New member | Level 2
2 months ago

I've paid for a plan, but I linked the account to an email address with a typo.

Accidentally left the o out of .com to show .cm when i signed up with my email. Now can't verify as i cant edit it without verifying first, Please help!
Account Access
emails
Security
momofrankk's avatar
momofrankk
New member | Level 2

Hi Mark, the chatbot option does not work and i have made many support requests that have gone unanswered (probably going to email .cm). This is affecting my business and being unable to speak or even contact anyone I will be forced to change cloud storage providers as I cant have interruptions like this... hope you understand and can help.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

momofrankk, to log a ticket with our support team and make sure it’s not linked to the wrong email address, you’ll need to follow these exact steps (make sure you’re NOT logged into ANY Dropbox account while doing this).

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