You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

teranisi's avatar
teranisi
Explorer | Level 4
7 years ago

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
Desktop
Security
Team admin
  • Lucio's avatar
    Lucio
    7 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

mvl's avatar
mvl
Helpful | Level 5

Same issue here on 10.11.6 (El Capitan).

Noticed it on June 20, 2018

 

 

Day 5 of no Dropbox.

 

Dropbox had worked just fine till last Thursday.

I cannot open the Dropbox desktop app anymore. The Dropbox icon has disappeared from the menu bar.

It is still possible to start the app as long as I am not connected to the internet. The second I establish a connection to the internet the app crashes. 

k0t2004's avatar
k0t2004
Helpful | Level 5
7 years ago

They have released a 53.3.65 beta version and it fixes all the isues. Try installing it.

  • mvl's avatar
    mvl
    Helpful | Level 5
    7 years ago
    I have installed the beta (53.3.65) on my MacBook Pro (Mac OS X 10.11.6 El Capitan). 
    My Dropbox desktop app is running again.
     
    No crashes. Problem solved.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!