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Forum Discussion
Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.
Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan).
When I run following command on a terminal,
$ /Applications/Dropbox.app/Contents/MacOS/Dropbox
many message...
Ever since June 2018 my Mac (OS X 10.10.5) stopped syncing with my dropbox folder on my desktop. I have unistalled it with Clean my Mac, and then download and reinstalled it, it now appears in my Apps folder (201MB) but when I double click on it to open, nothing happens.
Also lost the icon on my Finder top menu where it used to be. So I cant open the app to access the settings for the app and log in, etc.
BTW a grayed out dropdown menu appears on any finder window, but says no options available?
I am having the same problem, but I am on Mac OS X 10.11.6 (El Capitan).
Dropbox had worked just fine till last Thursday.
I cannot open the Dropbox app anymore. The Dropbox icon has disappeared from the menu bar.
It is still possible to start the app as long as I am not connected to the internet. The second I establish a connection to the internet the app crashes.
Could it be possible that the problem is caused by the latest security update of Mac OS X (2018-003)? The problems with the Dropbox desktop app have started since I installed the update.
Has anyone else, who is facing problems with the Dropbox app, installed the latest Mac OS X update?
Yes, like MVL - I am using OSX 10.11.16, so it it not just limited to Yosimite but also el capitan.
I talked to support friday and my ticket had "priority" but I have still not heard anything as of 9:00am PST on June, 25. My guess is they are working something. I will check in later today and provide updates here.
I've had the same problem since installing the security update 2018-003. I'm operating macOS Sierra, v. 10.12.6. I was in touch this morning with technical support and now have a ticket going. Will keep you posted if/when I have a response...
Same issue with mine. Mac OS X El Capitan v. 10.11.6. Was working until last Thursday 6/21. Tried uninstalling and reinstalling with no luck.
- A new beta (53.3.65) has been released that is supposed to fix the problem.I have installed this beta on my MacBook Pro (Mac OS X 10.11.6 El Capitan).My Dropbox desktop app is running again.No crashes. Problem solved. Give it a try.
Hello,
I've received the following assistance from Dropbox Support that appears to have solved the issue. I'm posting the relevant portion of the email I received yesterday.
Luke, Jun 26, 6:37 AM PDT: - Lucio
Dropbox Staff
That's good to know. It seems that's the same version I shared. We'll also deploy the fix soon to the stable branch so you can expect it there as well. Thanks everyone for reporting again!
The development team has released a new beta version of the Dropbox desktop application that may resolve the issue you are experiencing.
If you would like, you can download this version of the Dropbox desktop application from the following link:
https://www.dropboxforum.com/
If this resolves the issue, you should be able to continue using this version as it will update automatically to the next available build going forward.
Please let me know if the issue persists after installing this version.
Thank you.
Regards,
Luke