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teranisi's avatar
teranisi
Explorer | Level 4
7 years ago

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
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  • Lucio's avatar
    Lucio
    7 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

fertinaz's avatar
fertinaz
Explorer | Level 3
7 years ago

Hello everyone

 

When I try to launch Dropbox on my mac (OS: 10.12), I receive the following error:

 

dropbox: load fq extension '/Applications/Dropbox.app/Contents/Resources/python-resources/CFNetwork._manual.cpython-35m-darwin.so'

[23475:12271273:20180624,162348.753847:INFO thread_snapshot_mac.cc:279] dropbox: thread bb3eb2 is not a python thread

Segmentation fault: 11

 

Please see attached files for the full log.

 

Re-installing didn't work. Do you have any ideas?

 

log_headlog_tail

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi fertinaz, I moved your post here to keep similar topics together. 
     
    I’ve also passed this information to our team to investigate this matter further.
    • adamdz's avatar
      adamdz
      Helpful | Level 6
      7 years ago
      I have several users with El Capitan. Dropbox won't launch on their Macs. I'm upgrading them to High Sierra to see if that helps.
      • Lucio's avatar
        Lucio
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Thank you so much to all of you that reported this issue or commented about it.

         

        We're currently investigating an issue that could be affecting the Dropbox desktop application on certain Mac computers with OS versions 10.9 through 10.12. More recent versions seem to not present issues.

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