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teranisi's avatar
teranisi
Explorer | Level 4
7 years ago

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
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Team admin
  • Lucio's avatar
    Lucio
    7 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey teranisi - sorry to hear about this. 

 

Would you mind if I reached out to you via email in order to have a more in depth look into this and find what's causing your issue? 

 

In the meantime, could you please give our offline installer a go and also see if there are any antivirus, firewall or proxy/security settings that could be causing this? 

 

If I were you, just in case,  I would also take a look here for more information about this and some common troubleshooting suggestions. 

 

I hope this helps and please let me know what you find. Thank you in advance for your reply! 

sbonaretti's avatar
sbonaretti
Explorer | Level 4
7 years ago

Hi! I get exactly the same error. I have contacted the support team 4 days ago, and I am still waiting. Can you help me too, please? I really need dropbox for work! Thanks!

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