You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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teranisi's avatar
teranisi
Explorer | Level 4
7 years ago

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
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  • Lucio's avatar
    Lucio
    7 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

gapos's avatar
gapos
New member | Level 2

Ever since June 2018 my Mac (OS X 10.10.5) stopped syncing with my dropbox folder on my desktop.  I have unistalled it with Clean my Mac, and then download and reinstalled it, it now appears in my Apps folder (201MB) but when I double click on it to open, nothing happens.

 

Also lost the icon on my Finder top menu where it used to be. So I cant open the app to access the settings for the app and log in, etc.

 

BTW a grayed out dropdown menu appears on any finder window, but says no options available?

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there, it sounds like the Dropbox desktop application isn’t working as it should, so I’d recommend a clean, advanced reinstall of the app to see if this helps.
 
Let me know how it goes!
 
  • jhroy's avatar
    jhroy
    Explorer | Level 4
    7 years ago

    I have an identical problem.

    Running MacOS X 10.10.5 Yosemite on a MacBook Pro Early-2011 still in top shape.

    I've been a happy Dropbox user since at least 8 years. Then suddenly it stopped working.

     

    I tried Jay's solution and did a clean advanced reinstall of the desktop app.

    Twice.

    Every time, double clicking on the installer makes the Dropbox icon appear in the top menu bar, but it's greyed out and stays there for a few seconds before disappearing completely.

     

    Below are my latest console logs relating to Dropbox, hoping they could provide helpful info (I notice geeky names: "garçon" and "café" ;-) ):

     

    2018-06-21 20:19:53,221 pkd[294]: UNINSTALLED:com.getdropbox.dropbox.garcon com.getdropbox.dropbox.garcon(2.0) BAE76418-349C-4FFE-A73D-3A14A5DED27A /Applications/Dropbox.app/Contents/PlugIns/garcon.appex
2018-06-21 20:19:53,279 pkd[294]: PLUGIN REMOVAL:com.getdropbox.dropbox.garcon RESULT:3
2018-06-21 20:24:09,906 sudo[575]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/usr/sbin/chown -R jean-huguesroy /Users/jean-huguesroy/Dropbox
2018-06-21 20:24:18,518 sudo[579]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/chmod -R u+rw /Users/jean-huguesroy/Dropbox
2018-06-21 20:24:25,720 sudo[582]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/mv /Users/jean-huguesroy/.dropbox /Users/jean-huguesroy/.Trash/dropbox.old
2018-06-21 20:24:44,687 sudo[588]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/mv /Library/DropboxHelperTools /Users/jean-huguesroy/DropboxHelperTools.old
2018-06-21 20:24:56,589 sudo[592]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/mv /Library/DropboxHelperTools /Users/jean-huguesroy/DropboxHelperTools.old
2018-06-21 20:25:54,000 kernel[0]: hfs: could not initialize summary table for Dropbox Installer
2018-06-21 20:25:54,000 kernel[0]: hfs: mounted Dropbox Installer on device disk1s2
2018-06-21 20:25:54,529 mds[56]: (Volume.Normal:2464) volume:0x7f8fce09b000 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Dropbox Installer
2018-06-21 20:26:49,000 kernel[0]: hfs: unmount initiated on Dropbox Installer on device disk1s2
2018-06-21 20:26:51,891 pkd[287]: INSTALLED:com.getdropbox.dropbox.garcon com.getdropbox.dropbox.garcon(2.0) <__NSConcreteUUID 0x7f9791d62240> B421A841-AC0F-4761-82DC-47B9DB43EC1E /Applications/Dropbox.app/Contents/PlugIns/garcon.appex
2018-06-21 20:26:51,937 pkd[287]: enabling pid=271 for plug-in com.getdropbox.dropbox.garcon(52.4.58) B421A841-AC0F-4761-82DC-47B9DB43EC1E /Applications/Dropbox.app/Contents/PlugIns/garcon.appex
2018-06-21 20:26:52,740 garcon[651]: Connecting to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501'
2018-06-21 20:26:52,740 garcon[651]: Could not connect to Dropbox on port com.getdropbox.dropbox.garcon.cafe_501. Trying again later.
2018-06-21 20:26:52,893 Dropbox[643]: [643:7191:20180621,202652.892466:WARNING task_memory.cc:96] mach_vm_read(0x0, 0x1000): (os/kern) invalid address (1)
2018-06-21 20:26:52,893 Dropbox[643]: [643:7191:20180621,202652.892635:WARNING thread_snapshot_mac.cc:453] !! dropbox: failed to read tsd
2018-06-21 20:26:54,856 ReportCrash[660]: Saved crash report for Dropbox[641] version 52.4.58 (52.4.58) to /Users/jean-huguesroy/Library/Logs/DiagnosticReports/Dropbox_2018-06-21-202654_JulesWinnfield.crash
2018-06-21 20:27:19,814 com.apple.xpc.launchd[1]: (com.getdropbox.dropbox.239160[668]) Service exited due to signal: Segmentation fault: 11
2018-06-21 20:27:19,885 ReportCrash[660]: Saved crash report for Dropbox[668] version 52.4.58 (52.4.58) to /Users/jean-huguesroy/Library/Logs/DiagnosticReports/Dropbox_2018-06-21-202719_JulesWinnfield.crash

     

  • bwa's avatar
    bwa
    Explorer | Level 3
    7 years ago

    I am having the same problem...this did not work. As soon as I go through it, and reload dropbox, it opens for a few seconds and then disappears...below is a photo of the output...nothing is working. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hi Bryan, is it possible that your Dropbox folder is located in a different location, since it can’t locate that directory to move it?
      • bwa's avatar
        bwa
        Explorer | Level 3
        7 years ago

        I guess, this is the second time trying this code. I did it before exactly, and there was no change. 

         

        Here are some screenshots that should help. It is still there, so not sure why it was unable to find that other folder. 

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