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Forum Discussion
teranisi
7 years agoExplorer | Level 4
Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.
Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan).
When I run following command on a terminal,
$ /Applications/Dropbox.app/Contents/MacOS/Dropbox
many message...
gapos
7 years agoNew member | Level 2
Ever since June 2018 my Mac (OS X 10.10.5) stopped syncing with my dropbox folder on my desktop. I have unistalled it with Clean my Mac, and then download and reinstalled it, it now appears in my Apps folder (201MB) but when I double click on it to open, nothing happens.
Also lost the icon on my Finder top menu where it used to be. So I cant open the app to access the settings for the app and log in, etc.
BTW a grayed out dropdown menu appears on any finder window, but says no options available?
- ItsComplicated7 years agoNew member | Level 2
I have the same problem. The suggested solutions did not work.
To show you how the problem looks like, I have this video: https://vimeo.com/276867350
The problem only occurs with Yosemite 10.10.5 – newer versions do work (but some software is not compatible with newer versions, so I have to use Yosemite).
I have asked the support for help (on Thursday 21th June 2018 ); until now (Monday 25th June 2018 ) I have now answer. I am a paying customer (Dropbox Plus).
So I hope there will be a fix soon.
All the best
- Jay7 years agoDropbox StaffHi there, it sounds like the Dropbox desktop application isn’t working as it should, so I’d recommend a clean, advanced reinstall of the app to see if this helps.Let me know how it goes!
- jhroy7 years agoExplorer | Level 4
I have an identical problem.
Running MacOS X 10.10.5 Yosemite on a MacBook Pro Early-2011 still in top shape.
I've been a happy Dropbox user since at least 8 years. Then suddenly it stopped working.
I tried Jay's solution and did a clean advanced reinstall of the desktop app.
Twice.
Every time, double clicking on the installer makes the Dropbox icon appear in the top menu bar, but it's greyed out and stays there for a few seconds before disappearing completely.
Below are my latest console logs relating to Dropbox, hoping they could provide helpful info (I notice geeky names: "garçon" and "café" ;-) ):
2018-06-21 20:19:53,221 pkd[294]: UNINSTALLED:com.getdropbox.dropbox.garcon com.getdropbox.dropbox.garcon(2.0) BAE76418-349C-4FFE-A73D-3A14A5DED27A /Applications/Dropbox.app/Contents/PlugIns/garcon.appex 2018-06-21 20:19:53,279 pkd[294]: PLUGIN REMOVAL:com.getdropbox.dropbox.garcon RESULT:3 2018-06-21 20:24:09,906 sudo[575]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/usr/sbin/chown -R jean-huguesroy /Users/jean-huguesroy/Dropbox 2018-06-21 20:24:18,518 sudo[579]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/chmod -R u+rw /Users/jean-huguesroy/Dropbox 2018-06-21 20:24:25,720 sudo[582]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/mv /Users/jean-huguesroy/.dropbox /Users/jean-huguesroy/.Trash/dropbox.old 2018-06-21 20:24:44,687 sudo[588]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/mv /Library/DropboxHelperTools /Users/jean-huguesroy/DropboxHelperTools.old 2018-06-21 20:24:56,589 sudo[592]: jean-huguesroy : TTY=ttys000 ; PWD=/Users/jean-huguesroy ; USER=root ; COMMAND=/bin/mv /Library/DropboxHelperTools /Users/jean-huguesroy/DropboxHelperTools.old 2018-06-21 20:25:54,000 kernel[0]: hfs: could not initialize summary table for Dropbox Installer 2018-06-21 20:25:54,000 kernel[0]: hfs: mounted Dropbox Installer on device disk1s2 2018-06-21 20:25:54,529 mds[56]: (Volume.Normal:2464) volume:0x7f8fce09b000 ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Dropbox Installer 2018-06-21 20:26:49,000 kernel[0]: hfs: unmount initiated on Dropbox Installer on device disk1s2 2018-06-21 20:26:51,891 pkd[287]: INSTALLED:com.getdropbox.dropbox.garcon com.getdropbox.dropbox.garcon(2.0) <__NSConcreteUUID 0x7f9791d62240> B421A841-AC0F-4761-82DC-47B9DB43EC1E /Applications/Dropbox.app/Contents/PlugIns/garcon.appex 2018-06-21 20:26:51,937 pkd[287]: enabling pid=271 for plug-in com.getdropbox.dropbox.garcon(52.4.58) B421A841-AC0F-4761-82DC-47B9DB43EC1E /Applications/Dropbox.app/Contents/PlugIns/garcon.appex 2018-06-21 20:26:52,740 garcon[651]: Connecting to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501' 2018-06-21 20:26:52,740 garcon[651]: Could not connect to Dropbox on port com.getdropbox.dropbox.garcon.cafe_501. Trying again later. 2018-06-21 20:26:52,893 Dropbox[643]: [643:7191:20180621,202652.892466:WARNING task_memory.cc:96] mach_vm_read(0x0, 0x1000): (os/kern) invalid address (1) 2018-06-21 20:26:52,893 Dropbox[643]: [643:7191:20180621,202652.892635:WARNING thread_snapshot_mac.cc:453] !! dropbox: failed to read tsd 2018-06-21 20:26:54,856 ReportCrash[660]: Saved crash report for Dropbox[641] version 52.4.58 (52.4.58) to /Users/jean-huguesroy/Library/Logs/DiagnosticReports/Dropbox_2018-06-21-202654_JulesWinnfield.crash 2018-06-21 20:27:19,814 com.apple.xpc.launchd[1]: (com.getdropbox.dropbox.239160[668]) Service exited due to signal: Segmentation fault: 11 2018-06-21 20:27:19,885 ReportCrash[660]: Saved crash report for Dropbox[668] version 52.4.58 (52.4.58) to /Users/jean-huguesroy/Library/Logs/DiagnosticReports/Dropbox_2018-06-21-202719_JulesWinnfield.crash
- bwa7 years agoExplorer | Level 3
I am having the same problem...this did not work. As soon as I go through it, and reload dropbox, it opens for a few seconds and then disappears...below is a photo of the output...nothing is working.
- Jay7 years agoDropbox StaffHi Bryan, is it possible that your Dropbox folder is located in a different location, since it can’t locate that directory to move it?
- mvl7 years agoHelpful | Level 5
I am having the same problem, but I am on Mac OS X 10.11.6 (El Capitan).
Dropbox had worked just fine till last Thursday.
I cannot open the Dropbox app anymore. The Dropbox icon has disappeared from the menu bar.
It is still possible to start the app as long as I am not connected to the internet. The second I establish a connection to the internet the app crashes.
Could it be possible that the problem is caused by the latest security update of Mac OS X (2018-003)? The problems with the Dropbox desktop app have started since I installed the update.
Has anyone else, who is facing problems with the Dropbox app, installed the latest Mac OS X update?
- bwa7 years agoExplorer | Level 3
Yes, like MVL - I am using OSX 10.11.16, so it it not just limited to Yosimite but also el capitan.
I talked to support friday and my ticket had "priority" but I have still not heard anything as of 9:00am PST on June, 25. My guess is they are working something. I will check in later today and provide updates here.
- Djm1972097 years agoExplorer | Level 3
I've had the same problem since installing the security update 2018-003. I'm operating macOS Sierra, v. 10.12.6. I was in touch this morning with technical support and now have a ticket going. Will keep you posted if/when I have a response...
- Lumeda7 years agoNew member | Level 2
Same issue with mine. Mac OS X El Capitan v. 10.11.6. Was working until last Thursday 6/21. Tried uninstalling and reinstalling with no luck.
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