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teranisi's avatar
teranisi
Explorer | Level 4
7 years ago

Issue with the Dropbox application v52 (freezing/ crashing) on Mac devices.

Recently I noticed Dropbox.app is not running on my MacBook Pro (El Capitan). When I run following command on a terminal,   $ /Applications/Dropbox.app/Contents/MacOS/Dropbox   many message...
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  • Lucio's avatar
    Lucio
    7 years ago

    OK! Would it be possible for any of you that presented this issue to give this beta a try and report back here whether or not the issue persists for you?

     

    Thanks!

k0t2004's avatar
k0t2004
Helpful | Level 5
7 years ago

Hi,

 

Today my Dropbox has updaded to the latest version ( 52.4.58 ) and immediately stopped working. It simply crashes a few second after launching.

I was able to install some previous builds ( 51.4.66 & 50.4.71 ) and they worked, but after a small amount of time they autoupdate themself and crash.

The latest beta version ( 53.3.64 ) also crashes on start.

 

If there any way to prevent the app from updating (I didn't find any working solutions for that) ?

Here is a screeenshot of the crashed thread

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey k0t2004
     
    The Dropbox desktop application is required to update so as to keep the desktop app functioning. Furthermore, the screenshot reads “Send to Apple” and so I’d recommend sending this issue to them in case they could offer additional troubleshooting steps for you. 
     
    However, I’d like to further assist you, and so I’ve made a few suggestions to see if any of these will do the trick. 
     
    Since you’ve tried a few installers of previous versions, I’d ensure that they aren’t affecting the installation process by unlinking your device from all of the previous versions. Then, try out the offline installer and also check if there are any third-party apps that might be blocking/hindering the installation process, like an antivirus. 
     
    I hope these help. Let me know how it goes! :grin:
    • k0t2004's avatar
      k0t2004
      Helpful | Level 5
      7 years ago

      I was able to install the previous version ( 51.4.66 ) by doing the following:

       

      1) Download the previous offline installer

      2) Turn off the Internet connection

      3) Install it.

      4) Navigate to yout Application folder, right click on the DropBox.app and select Show Package Contents.

      5) Then go to Contents/Resources/ and select DropboxMacUpdate.app

      6) Right click on the it and select Show Package Contents

      7) Go to Contents/MacOS and delete the file inside that folder.

       

      Now turn on the Internet connection and you are done. You have the previously working version and it can't update itself.

       

      This is definately a DropBox bug and it appered today on two El Capitan machines.

      So please, someone resend it to the DropBox QA team.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hi again k0t2004! 
         
        Thanks for your swift reply here and for clarifying the steps you took. Due to account-sensitive info that may be required on this, I’d recommend moving this discussion to email. I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please make sure to check your inbox for my latest message. 
         
        Cheers! :innocent:
  • mvl's avatar
    mvl
    Helpful | Level 5
    7 years ago

    Same issue here on 10.11.6 (El Capitan).

    Noticed it on June 20, 2018

     

     

    Day 5 of no Dropbox.

     

    Dropbox had worked just fine till last Thursday.

    I cannot open the Dropbox desktop app anymore. The Dropbox icon has disappeared from the menu bar.

    It is still possible to start the app as long as I am not connected to the internet. The second I establish a connection to the internet the app crashes. 

    • k0t2004's avatar
      k0t2004
      Helpful | Level 5
      7 years ago

      They have released a 53.3.65 beta version and it fixes all the isues. Try installing it.

      • mvl's avatar
        mvl
        Helpful | Level 5
        7 years ago
        I have installed the beta (53.3.65) on my MacBook Pro (Mac OS X 10.11.6 El Capitan). 
        My Dropbox desktop app is running again.
         
        No crashes. Problem solved.

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