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Forum Discussion
Is my account hacked?
Hello, today’s night I received and email from Dropbox that I think might be a prove someone hacked my account or maybe a phone(?). The title is saying “ NOTE: We recommend completing your Dropbox se...
Amazing job on the screenshot, thank you brzoserr!
I can confirm that this email is indeed from an official Dropbox domain. It might have been automatically sent by mistake.
If you managed to sign into your account, and checked that everything is the way it should be, then feel free to ignore it.
Hello,
My email was hacked and they got ahold of my dropbox and deleted the account. I just got my email account back yesterday and when I tried to log into my dropbox the only option I had was to create a new account. I believe my account was deleted. Is there a way to recover my account?
Rich
Super User II
Super User II
adkinsclermont wrote:
My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?
You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Rich wrote:
adkinsclermont wrote:My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?
You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Understood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?- Mark
adkinsclermont wrote:
Rich wrote:
adkinsclermont wrote:
My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?
You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Understood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?The contact info was in Rich's reply - www.dropbox.com/support
Mark wrote:
adkinsclermont wrote:
Rich wrote:
adkinsclermont wrote:My email was hacked and they got ahold of my dropbox and deleted the account. ... Is there a way to recover my account?
You can try contacting Support but, typically, once an account has been deleted, it cannot be recovered.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Understood. There should be a process especially for upgraded accounts for a situation like this. How do I contact support? Is there an email?The contact info was in Rich's reply - www.dropbox.com/support
The issue was I now have a new basic dropbox account so the email option doesnt show up. Missed the step to do it not signed in. Opend in a new browser that was not signed in and was able to use the Can't sign in? option to send the email. Thanks for the assistance. fingers crossed!
