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Forum Discussion
Inability to Activate Smart Sync (remote management software & third party pointing device drivers).
Any luck? I have a machine that I just updated to 10.13.4 and clicking "Allow" still does nothing for enabling the smart sync extension.
EDIT: I was trying to do this via VNC to a mac that did not have a display, keyboard, or mouse attached. Once I attached those items, I was able to click the "Allow" button. Apparently you cannot click that button from a VNC session. Lesson learned.
- We did end up getting to the bottom of this. This isn't a "bug", but a change in behaviour that only happens in certain circumstances.My guess here is that you have a graphics tablet or 3rd party mouse connected perhaps Lancelot?As this is designed behaviour by Apple, it's not something that we're currently trying to fix.The following will work and isn't too complicated, even if it may seem it:1. Restart your computer, holding down command+R to enter Recovery Mode2. Open your Terminal app (Located at /Applications/Utilities/Terminal)
3. Copy and paste the following line into the Terminal.
spctl kext-consent add G7HH3F8CAK
4. After this you can restart the machine, and let it load as normal. Once restarted, you can re-install Dropbox again. When Dropbox has finished installing, while it will not prompt you again to install Smart Sync, the required components will now be present on your machine.Hope this helps you!**********************************Here's a bit more context for the technically minded:As above, this isn't a bug, but infact designed behaviour by Apple.To improve security on macOS, kernel extensions installed with or after the installation of macOS High Sierra require user consent to load. This is known as User Approved Kernel Extension Loading. Any user can approve a kernel extension, even if they don’t have administrator privileges. (Source: https://support.apple.com/en-us/HT208019) Unfortunately for us, Apple blocks certain GUI inputs from successfully clicking the approve button in System Preferences. There is no feedback to the user about why the approval fails. The two situations that this happens are:1. If the end user clicking the approve button is using remote management software like VNC or TeamViewer to access the system and perform the approval operation.2. If a third party pointing device driver -- like Logitech or Wacom -- is installed.
Thanks for the pointer on the VNC - this was the issue for us also as we were trying to enable it remotely using 3rd party RMM
Hey C1000,
following your edit :
EDIT: I was trying to do this via VNC to a mac that did not have a display, keyboard, or mouse attached. Once I attached those items, I was able to click the "Allow" button. Apparently you cannot click that button from a VNC session. Lesson learned.
Can I just state that you saved us such aggro as the Dropbox support has been abismal for us, as we were remoting onto users workstations, on attempting to press allow through our remote software we encountered the same issue due to the updated security within High Sierra!
For all, I advise that you make sure Mac's are on the latest update : 10.13.4 and if you are enabling Smart Sync, ensure that the user has admin privlidges and would advise doing it in person on the Mac itself, or asking the end user to press on the "Allow" button if you are doing it remote otherwise it won't work. The workstation will then need to reboot.
We have tested this and it has now worked for us for one user, so we will now roll this out for another 20 users.
Hope this helps people!
c1000- Glad I was able to help!
Guys, sorry for the delay in responding, but yes, i have to say that since the 10.13.4 update to High Sierra, we are finally seeing some relief with Smart Sync. I tried installing DB a couple of ways just to be sure. We tried installing under a new image. New install. Clean install. As well as an upgrade in-place. Yosemite to High Sierra to be exact. So not sure what's happening in your environment. Give us a little more detail. Maybe we can figure it out for you
For anyone experiencing this issue we have now resolved it. The issue we experienced with nothing happening when we clicked the Allow button was due to the fact we were trying this using remote control tools.
OSX Sierra prevents 3rd party apps that emulate the mouse from pressing this button. As soon as we had the end user press the Allow button using the direct connected mouse/trackpad this enabled Smart Sync on the device.
Confirmed working on OSX 10.13.4 with Dropbox Client v47.4.74
Thanks, it worked... amazing. Once again the mysteries of code.
Hello,
I try to activate Smartsync on my mac (10.13.4) and it opens the pref pane, but after typing my PW the Autorise button doesn't do anything, it reacts as a button (On off) but nothing happens.
Any clue?
Hello,
I try to activate Smart sync on my mac running under OSX 10.13.4, and it asks to open pref pane, which displays a message about Dorpbox being blocked, then I type my PW to unlock, and then I click on autorize but nothing happens despite the fatc that the button behaves normally.
Any clue?
NorahDropbox Staff
Drop down from the top menu bar
Click on activer
Click on Ouvir les préférences (Open preferences)
Click on the LOCK then type password and return
And normally by clicking "Autoriser" it shoul work (Same procedure that I used several times for other system extensions that are not provided throught Mac Appstore)
But the button actuates (Turn grey when clicking) and nothing Happens!!!
I use Mac OX X since it's first version... So I'm a bit familiar with this... and this is the first time I encounter such a behaviour.
- Norah
Nope, I aam NOT using remote control in that case.
I new that problem of MacOSX as I'm using often Teamviewer to help other user, so I won't have asked for if taht would hava been the case.
My problem is different and really annoying
- Walter
Have you tried re-installing the desktop application?
Hi,
I am desperatly trying to enable smart sync on my mac (OS Mojave 10.14.6, Dropbox version 84.3.125)
No matter what I seem to do I keep getting stuck at this step (pictured), with no dropbox to "allow" in the settings (sorry about the setting section beeing in Swedish in the pic, but it should look the same in the English version)
I have tried solving the problem by:- exiting and restarting dropbox (several times)
- restarting my computer (several times)
- reinstalling dropbox (three times)
- unlinking and relinking my computer from dropbox (once)
Please help!
