You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

anonymous's avatar
anonymous
2 months ago

I'm not receiving any email from Dropbox in order to access my account.

Hello.  When I'm trying to log in it says I will receive an email (I have yahoo), however even after a whole day there's nothing, spam folder checked, nothing. I try to go for the option to reset th...
Account Access
anzilone's avatar
anzilone
New member | Level 2
2 months ago

If you're not receiving Dropbox emails, follow these steps:

  1. Check Spam/Junk Folders: Double-check all folders, including "Spam" or "Junk."
  2. Verify Email Address: Ensure you're checking the correct email account linked to Dropbox.
  3. Whitelist Dropbox Email: Add no-reply@dropbox.com to your email contacts or safe sender list.
  4. Use a Different Browser or Device: Sometimes, email delivery issues can be related to browser settings or cache.
  5. Contact Yahoo Support: If the issue persists, Yahoo might be blocking Dropbox emails. Reach out to Yahoo support.
  6. Contact Dropbox Support: Use the Dropbox support page to request help accessing your account: Dropbox Help Center.

These steps should help you resolve the issue and regain access to your account.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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