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Forum Discussion
I'm not getting the verification email in my inbox
Hello, I just got a new laptop and activated my Dropbox; my email was an old work email. I was able to reactivate but did not get a verification code, and I am unable to change my primary email on Dropbox before verifying. I have tried going on Chrome and the Incognito window and do not have the option to resend the verification email.
Please Help
Gypsynai
- Jay
Dropbox Staff
Hi Gypsynai, thanks for bringing this to our attention.
Are you able to access this work email address normally? Could you try adding no-reply@dropbox.com to your contacts list there and also check the junk/spam folder after resending the email?
Is it using a public email provider, or a private domain name for the business?
This will help me to assist further!
