We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

nakyung yoon's avatar
nakyung yoon
Explorer | Level 3
2 months ago

I'm not getting the 6-digit code to access my Dropbox account - my email is deleted.

I have two email account in dropbox. And verification code was sent to my email. but, I had deleted email account, so I unable to check my email. Is there any other way to receive my photo data? 

Account Access
Security
  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi nakyung yoon ,

     

    Thank you for reaching out. 

     

    Can you please go here to report this issue? 

     

    If there is anything else you need our help with in this case please reach out to us. 

    • nakyung yoon's avatar
      nakyung yoon
      Explorer | Level 3
      2 months ago

      I already checked the link. My account Dropbox Basic. I cant reaching any email support.. please let me know support team email..or emailed me..

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi nakyung yoon ,

         

        Would it be ok to reach you by the email linked to this account ? Or is it that this email is the deleted email you are referring to ? 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!